How Will My Order Ship?

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart.

Any Exceptions I Should Be Aware Of?

-       Deliveries are not typically made on Saturdays or Sundays

-       We cannot ship to P.O. Boxes or Military APOs

-       If you live in a non-contiguous the Vietnam or territory - in Con Dao Islands, the Northern Truong Sa Islands, Hoang Sa Islands, or the Phu Quoc Islands - additional fees or shipping restrictions may apply

Small Parcel

Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number.

Deliveries will be completed by DHL, UPS or FedEx. Available shipping options will be noted in your Shopping Cart, but generally include:

1-Day Shipping

Your order will be promptly fulfilled and delivered within 1 business day.

2-Day Shipping

Your order will be promptly fulfilled and delivered within 2 business days.

Please note: Orders placed outside the time frame listed beside your shipping option will be shipped the next day. Also, deliveries are not typically made on Saturdays or Sundays.

Economy Shipping

Please allow the full processing time required to ship from the supplier’s warehouse, plus 3-8 business days in transit for delivery.

Standard Shipping

Please allow the full processing time required to ship from the supplier’s warehouse, plus 1-7 business days in transit for delivery.

Expedited Shipping

Please allow the full processing time required to ship from the supplier’s warehouse, plus 2 business days in transit for delivery.

Express Shipping

Please allow the full processing time required to ship from the supplier’s warehouse, plus 1 business day in transit for delivery.

Shipping to Alaska, Hawaii, or Puerto Rico?

Enter your shipping zip code in your Shopping Cart to calculate additional fees/shipping restrictions.

Please note: Deliveries are not typically made on Saturdays or Sundays.

Large Parcel

We want to make sure your order gets to you safe and sound. For items that are too large or fragile to be delivered via DHL/UPS/FedEx, we partner with carriers specializing in the transportation and delivery of Large Parcel freight so you can be rest assured that your order is being handled with the utmost care from the moment it leaves the warehouse.

How it works:

1. Choose a delivery option for your Large Parcel item at checkout
   Available delivery methods vary by item; all service options will be displayed in the shopping cart.
2. Your order gets picked up from the warehouse
   We'll send you a Ship Confirmation email to let you know your order is on its way.
3. Order is shipped to a Local Delivery Terminal
   A Large Parcel carrier transports your order with care to a delivery professional in your area.
4. Delivery appointment scheduled
   Upon arrival, the local terminal will contact you to schedule a delivery date and appointment window.
5. Day of Delivery: Welcome your new order home!
   Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us for assistance.

Large Parcel Delivery Methods:

1.    Curbside (You Unload)

This self-service delivery method covers the essentials. A delivery truck will pull up to the curb outside of your home within your 4-hour appointment window. From there, you will be responsible for unloading the item(s) from the truck and any further transport beyond that point. We recommend asking a family member or friend for an extra hand.

*To have the items taken off the truck and placed on the curb, you can add the Lift Gate service upon checkout for $50.00.

-   Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrives at the local terminal.

-   Signature Required: Yes

-   Packaging Removal Included: No

-   Assembly Service Included: No

2.  Curbside (We Unload)

A skilled delivery team will unload your shipment from the delivery truck and lower it to the curb outside your home. You will be responsible for further transport beyond that point. We recommend asking a family member or friend for an extra hand.

-       Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.

-       Signature Required: Yes

-       Packaging Removal Included: No

-       Assembly Service Included: No

  3.  Front Door Drop Off (No Signature Required)

This delivery service offers an extra set of hands. A skilled delivery team will unload your shipment from the truck and take it to the first available dry area outside your home (front door, porch, or garage). You will then be responsible for further transport beyond that point.

-       Delivery Scheduling: You will be notified of your delivery date and 4-hour appointment window via email once your item(s) arrive at the local terminal. The delivery terminal's contact information will be included in case you need to reschedule your delivery.

-       Signature Required: No. You are not required to be present to accept the delivery. Your item(s) will be left in the first available dry area, as long as the delivery team determines the area is safe and secure

-       Packaging Removal Included: No

-       Assembly Service Included: No

  4.  Inside Entryway

For our Inside Entryway option, a skilled delivery team will bring your items inside your home and place them in the immediate entryway.

-       Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrives at the local terminal.

-       Signature Required: Yes

-       Packaging Removal Included: No

-       Assembly Service Included: No

  5.  Room of Choice

Our Room of Choice option features a skilled delivery team that will bring your items inside, and place them in the room of your choosing.*

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

-   Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once their items arrive at the local terminal.

-   Signature Required: Yes

-   Packaging Removal Included: No

-   Assembly Service Included: No

  6.  Room of Choice & Packaging Removal

Our Room of Choice & Packaging Removal option features a skilled delivery team that will bring your items inside, and place them in the room of your choosing.* 
Packaging will be removed and disposed of for your convenience.

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

-   Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.

-   Signature Required: Yes

-   Packaging Removal Included: Yes

-   Assembly Service Included: No

   7. Full Service Delivery & Assembly

Our easiest, no-sweat method, Full Service Delivery takes your item from delivery to assembly. A delivery team will bring your items inside and place them in the room of your choice.* Packaging will be removed and disposed of, followed by basic assembly for your convenience.**

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

**Assembly includes light setup requiring basic tools, such as a screwdriver. Please note that the delivery team will not perform plumbing installation, electrical wiring, or services requiring the use of power tools.

-       Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.

-       Signature Required: Yes

-       Packaging Removal Included: Yes

-       Assembly Service Included: Yes